Privacy Policy

Privacy Policy

Connect Plus is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.


The information we collect and how we use it

When you apply to open a Tag Account with Connect Plus we need to know:

your name, postal address, e-mail address, telephone number;
if your preferred method of payment is by credit or debit card, your credit or debit card number and expiry date;
if your preferred method of payment is by Mandate, your bank account details; and
the number, class or classes of vehicles for which the Tag(s) are required together with the estimated average number of monthly trips for each vehicle.

For the Local Resident Scheme we also need

details of the vehicle that will be registered to the Tag; and
evidential records that will provide proof of residence and proof of vehicle ownership.

When you register a comment on our website we need to know your name and email address. You are also requested to provide your telephone number and address.

How we use your information

We (which may include our agents and sub-contractors) gather and use this information to allow us to deal with your request, process your application, open an account for you and if required dispatch the required Tag(s). The relevant information is then used by us our agents and subcontractors, to manage your account and to provide you with statements of your account. We also use your information to communicate with you on any matter relating to the conduct of your account and our service in general. We and our agents and sub-contractors may also use aggregate information for the purposes of monitoring traffic flows and capacity of the Crossing and may therefore provide such aggregate information to third parties. Your information may also be used in support of crime prevention and the personal safety of road users and operatives.

We may also want to contact you by post or by telephone to provide you with related information from third parties which we think may be of interest to you. If you would rather not receive this information, please e-mail us at or write to us at Connect Plus, South Orbital Road, Dartford DA1 5PR. Any information you give us in relation to any loss, theft or misuse of any Tag(s) may be passed on to the police or other relevant authorities or entities together with any other information Connect Plus considers relevant for the matter to be dealt with.

For further information on, how your information is used, how we maintain the security of you information, how long the information is held and your rights to access to the information we hold on you, please contact Connect Plus at the address below.

How we protect your information

Your personal information used by us includes any information obtained from you or through automated data capture equipment which can be used to identify you or your vehicle tag. All information is collected lawfully and in accordance with the Data Protection Act 1998. Your privacy is important to us and we will protect your personal information.

The Internet is not a secure medium. However we have put in place various security procedures as set out in this Privacy Policy. We have installed a mechanism that uses digital server identities so that you can be sure that the web site you access is the Connect Plus web site. Your security is assured by the secure socket layer certification issued by Thawte a well known certification system technology provider. When you access our site your secure browser will be provided with an electronic certificate confirming that you have accessed our site and all communications between you and Connect Plus will be encrypted. In addition, all communications with banks and credit providers will be encrypted. Firewalls are used to ensure security of data transfer and to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. We also keep your information confidential. Connect Plus’ internal procedures cover the storage, access and disclosure of your information and are designed to ensure that there is no unauthorised disclosure of your information by any employee of Connect Plus.

Sale of business

In the event that this business is sold, integrated with another business or transferred to another operator your details will be passed on to the new owners or operators of the business.

Updating your details

We will also do our best to ensure that your details are accurate and kept up to date and processed for the purposes set out in this Privacy Policy. You are entitled to receive a copy of information we hold about you, however we reserve the right to charge a fee for supplying such information which will be advised upon application.

If any of the information that you have provided to Connect Plus changes, for example, if you change your address, please let us know the correct details by updating “your personal information” tab on the website or by sending a letter to Connect Plus, Customer Centre, South Orbital Road, Dartford, Kent DA1 5PR.

Your consent

By submitting your information you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on our web site ( so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Because the Internet infrastructure is global the information you provide may be transferred outside the European Economic Area during use as set out in this Privacy Policy. By submitting your information you consent to these transfers.

Automatic Number Plate Recognition (ANPR)

All vehicles passing through the charging plazas are recorded on ANPR cameras. Images of vehicles using the Crossing are used to determine that the payment made is correct or that the vehicle is exempt. All of the recorded images are encrypted and are stored for up to 2 years. We will send you a copy of any image that shows that the Tag has been used in the incorrect vehicle in support of our decision to withdraw entitlement to local discount in accordance with clause 5 of the Special Terms of the DART-Tag Terms and Conditions.

How to contact Connect Plus

We welcome your views about our web site and our Privacy Policy. If you would like to contact us with any queries or comments please use the “comments and suggestions” link on our web site ( or send an e-mail to Alternatively, please contact our Customer Centre on +44 (0)1322 280200 or write to: